COVID-19 POLICY – FIND OUT MORE

Coronavirus – COVID-19 flexible booking policies

 

In order to address the understandable concern and uncertainty caused by the coronavirus, and to provide some reassurance to our guests who have already booked, or are considering booking, we have adjusted our standard Terms & Conditions.

Existing Bookings

For all guests whose travel is prevented or seriously disrupted by the coronavirus and have a check-in date on or before 30 June 2020:

  • If you wish to cancel your booking, we will supply you with the necessary documents to lodge a claim with your travel insurer; or
  • If you are not covered by travel insurance, we will endeavour to convert your booking to a Credit Note which will allow you to re-book the same, or a similar villa, within 12 months of your original booking.

Bookings after 1 March 2020

For all guests whose travel is prevented or seriously disrupted by the coronavirus and have a check-in date on or before 30 June 2020:

  • We will endeavour to convert your booking to a Credit Note which will allow you to re-book the same or a similar villa within 12 months of your original booking.

Notes

1)   ‘Serious Disruption’ to your travel plans due to the coronavirus includes your country of residence issuing a “Do Not Travel” warning (or equivalent) to Bali or Indonesia, your flight is cancelled and alternatives are not available, or you will face the government or employer-enforced quarantine upon return from Bali.

2)   Supporting documents may need to be provided.

3)   Payment adjustments may be necessary where stays are re-booked into a different seasonal period than the original booking.

4)   Although modified as above, the standard Terms & Conditions set out in the Confirmation Letter continue to apply.

Future travel

COVID-19 will eventually pass and be either over or under control. Your support in this difficult time means a lot to us and we are confident that when the Covid-19 pandemic is over, (and it will be over whether in a few weeks or a year) our team will be right here to welcome you back to our wonderful villas.

All correspondence in regards to any COVID-19 bookings should be sent via email to the office in Bali where your inquiry will be handled promptly.