See some of the most frequently asked questions about renting a villa in Bali from our past 94,000 happy customers.

If you have any other questions about renting your next Bali villa you can easily contact either our Sydney office on 02 9331 1694, send us an email or chat with us online using this website.

 

What type of holiday’s do your villas cater for?

It’s amazing the variety of people we get making inquires for our villas. They are either first timers who have traditionally stayed in a hotel and are looking for something different, or people who have previously stayed in a villa; love the experience and want to do it all again. Most people who stay in a villa are fed up with the noise, crowds and impersonal service that come with staying in a large hotel and prefer an intimate holiday experience that only our Bali villas can provide. This can range from large groups of people wanting to holiday together in their own private space, to families and couples wanting peace and quiet.

How do we book a Bali villa?

We have made this process as easy as possible for you. All you need to do is search for the Bali villa you want, fill out the booking form which is located on the right hand side of the villa page and hit the submit button. If there are other villas that you would like to see if they are available all you need to do is repeat this process. Upon confirmation that your villa is available you will be required to make a 50% deposit either via credit card, bank transfer or EFT. Our credit card fees attract a 3.5% merchant processing fee. If you would like to pay via EFT this can also be arranged. Please ask your dedicated reservation manager about this option.

We also have a chat feature on the website where you can speak to one of our reservation staff in Bali immediately to see if your villa is available.

A point to note here is that we have made our villa selection filter very easy when it comes to selecting the area you want to stay in. Also please refer to our terms and conditions related to renting a villa.

How quickly will I get a response to my inquiry?

Firstly, there will be a response that your email was sent. We will respond to your enquiry that day, if not within the hour. We have a reservation team working full time in Bali (7 days) that are constantly taking villas reservations so the response time will be reasonably quick. Alternatively, you can chat live time with a consultant  via the chat feature on our website. We make booking your Bali holiday as painless and stress free as possible.

How can I change my booking?

Email  back the member of our reservation team you have been dealing with and they will help you. If there are any fees associated with this change or villa cancellation we will let you know. Each villa will have different cancellation or change policies.

Are there any cancellation fees?

This will depend on the villa you have rented and obviously we will let you know if there are any cancellation fees. Please make sure that if your booking one of our Bali Villas Legian you read all the terms and conditions of the renting agreement before you pay the deposit.

Do I submit my credit card details online?

No, we will take your credit card details in a villa booking form we provide. This way your details are 100% safe and secure.

Why should we trust you?

We partner with Bali Realty (an established real estate agency in Bali) and we have been helping thousands of holiday makers with their Bali villa requirements.

We have an office in Sydney and Bali and if you like you can visit both to put your mind at ease. We have been in this business for over 14 years and we intend to continue to be around for another 14. Yes, there are and have been villa scams in the past, but we can assure you that we are 100% reliable, safe and trustworthy. You can call our Sydney office on 02 9331 1694 and speak to a real person; in English!!

What happens when we arrive at the airport in Bali?

We keep your flight details and depending on the villa package you have chosen someone will be there to meet you at the airport. Arriving in Denpasar airport can be overwhelming for some people, its noisy and crowded, but our team will be there with adequate signage (with your name on it) for you to recognise. The airport as you can see from the video can be a bit crazy but don’t stress as we will be there and we will find you.

Most of our villas come with free airport pick up but if this is not the case with your chosen villa, you will have to organise your own transport to the villa.

Most guests stay in our villas in Seminyak, Legian, Petitenget, Umalas, Oberoi or Canggu and this is really a quick taxi ride and costs no more than Rp300 000.

Upon arrival a villa manager will be there to greet you and show you around. In most cases we will have someone there at the airport – make sure you ask your reservation team member about this before you leave.

What type of extra services are provided by the Balinese villa staff?

Most of our Bali villas  will have in house maids, room cleaners, security staff, pool cleaners as well as cooks that serve up delicious breakfasts and snacks for the kids & adults  throughout the day. There are obviously add-ons if you require them; like concierge, drivers, pool fences for children, in house massage therapists, yoga teachers, and baby sitters. You can even organise traditional Balinese dancers to come to your villa and perform.  If you feel that you are going to want any of these extras, please let us know well in advance. Most people want at least a driver on hand or someone to arrange a motor scooter for them so they can zip around. This can all be organised but we do need advanced notice.

What happens if we have different parties arriving at different times and need airport transfers?

Speak with our reservation staff about this for advice on the terms related to your villa rental. Most include 1 pick up and drop off. If we need to do multiple trips this may incur an additional cost.

This is our first time to Bali, can you help organise tours, restaurants and local shopping trips?

This is probably what sets us apart from most villa booking websites. That is, we are able to provide this level of customer service. Most large travel booking websites will simply take your booking and that’s the end of the story. We are all about the customer journey and experience. We want you to have the best experience of your life in Bali and we are here to make sure we do our part at the very least. Anything you need, please ask us. We are here to help and be of service throughout your holiday.

We would love to have a personal chef cook for us at our villa? What are the costs?

Some of the villas we manage offer private chefs that are included in the daily rate. All you have to pay for is the food, drinks and groceries. If a chef is not included a budget of around $25-50 should be added. This is all do-able and can be organised. Our chefs can cook local Indonesian food as well as Western style food. Many of our Bali villas are near delis, supermarkets, Indomaret, Circle K or 7/11’s so you can stock up easily on all your provisions – NOTE: Bottled water or filtered clean water is supplied at all our villas.

Can you orgainse a pool fence for the Bali Villas?

This can be easily organised but like with anything else not included in the villa description on the website, make sure you request this. A cost of around $25 per day should be added to your villa rate. Arranging a pool pool fence for your holiday villa is highly recommended and the team at BVE is more than happy to help you with this.

Why book a villa in Bali instead of a hotel?

There are so many reasons for this that there is simply not enough space here. But following are our top 5 reasons why holidaying in a villa in Seminyak Bali beats a hotel hands down.

You have so much more space: most villas are the size of an average family home. Many of them are in fact bigger. This is seriously good news if you are travelling as a family or large group. They all have kitchens, dining rooms, TV areas and a private pool area. With all this space why on earth would you even consider a hotel. It’s a no brainer!

The privacy: If you want intimacy then you have to go the villa option. Try it out and you will see what I mean – it’s very private, secure, quiet and designed for maximum seclusion. Think romantic getaways, honeymoons, family holidays and villas are the perfect option.

It’s cheaper than a hotel: Put simply, private villas are way more easy on your wallet if you are in a group or family. You get to stay in total luxury at a fraction of the cost of a hotel.

Adult friendly: If you want to have an adults getaway and chill out by the pool with no screaming kids then a secluded villa is the answer. Imagine lazing by your pool in your beachfront villa with just you and your partner. Total bliss.

True Bali experience: You get to see a different more authentic side of Bali than you do not get in a hotel. Some of our villas are hidden away down alleyways on the beach near secluded rice fields. As soon as you exit your gate you can be mixing it up with the local villages and vendors. This is going to add to your holiday experience like nothing else.

The locals are really friendly and will greet you each morning with a warm, welcoming smile. You can stroll around the local area in safety and see traditional Balinese daily life going on right outside your villa. You cannot get this in a hotel.

Are the photos of your villas all real?

Yes they are and they are all 100% genuine. We can guarantee you that there will be no surprises when you arrive at your villa  – what you see, is what you get.

Can we extend our stay in your Bali villa if we like?

You most certainly can. You will have to speak to our reservation staff to see if the villa is available. If not, we can try to organise another villa for you that is similar.

Does the accommodation have reliable Wifi?

Yes they do and the Wifi in all of our villas is great with little or no downtime. If you find there is an issue with the Wifi or the speed, just get in touch with us and we can fix any issues or download times you may be experiencing.

Are your Villas in Seminyak close to the main shopping areas & restaurants?

Most of our Seminyak villa rentals that we have are in the main tourists  areas like  Seminyak, Oberoi, Petitenget, Batu Belig or Canggu which means you  are really close to the main shopping strip of Seminyak’s main thoroughfare also known as Jalan Kayu Aya or Eat Street.  Plus they are all within a short walk or taxi ride to the main restaurants and bars like Ku De Ta, Mama San, Happy Chappy, Merah Putih, Sardine, Mrs Sippy and Potato Head. You’ll find that most of the villas are conveniently located so you are not stuck in traffic getting from place to place.

Does your Seminyak / Bali Villas cater for vegetarians?

Of course they do. Make sure you speak to our reservation team about your dietary requirements when you make your initial inquiry.

Can you organise weddings or parties in your holiday villas?

Yes we can. Some of our villas can accommodate up to 100+ guests. We also have an in house wedding planner (through our sister company Your Bali Wedding) & coordinator that can arrange everything for you from planning the wedding right through to accommodation for the guests and the actual ceremony / party. This is an extra service and we are more than happy to help you organise this.

Is the accommodation secure and safe?

Most villas will have a safe in the room where you can put your belongings and many villas will have a security guard at night. If these are important to you make sure you are aware if your villa has a security guard or not.

Do you organise car or scooter hire?

Yes we do but make sure you let us know in advance. Also make sure you have the right insurance policies as well as an international drivers license. Always wear a helmut and proper protective footwear and clothing

Do you have references of satisfied holiday makers?

Yes, we have many really wonderful reviews! Check out reviews on our TrustPilot Page as well as our Facebook page.

I am a travel agent, can I book one of your Bali villas for my client?

Yes, we have a special discount for travel agents. Feel free to view our Travel agents page.

Where are you based and how long have you been around?

Bali Villa Escapes is a Sydney based company with offices in Sydney & Seminyak, Bali. The company was established in 2005 by 2 Australian guys Steven & Nathan and in that time we have grown to over 25 staff. This was due to the huge demand of villa rental inquiries we were receiving so naturally we had to expand.   Our staff in Bali is on call 7days a week to handle any villa inquiry you may have. We make sure we offer the best customer service experience possible by being fast, quick to respond and above all very professional. Plus all our staff speak English! Find out more about us here.

Whata are the best areas in Bali for kids / children?

This really depends on what your looking for on your Bali holiday. Seminyak is known for the beach and shopping while Canggu has great beaches and a fun water theme park called Finns Recreation Club. Kuta & Legian is also great as it has beaches plus there is the Waterbom Park. Bali is all about the beach and having fun with the kids. If your staying in a private pool villa then it really doesn’t matter what area your in as the kids will have loads of fun playing in the pool and generally speaking there’s loads of restaurants and places to take the kids for a feed nearby.