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Villas Bali

Frequently Asked Questions

Frequently Asked Questions

See some of the most frequently asked questions about renting a villa in Bali from our past happy customers.

If you have any other questions about renting your next Bali villa, you can contact our office in Bali or Sydney or chat with us online.

Getting around Bali - some helpful tips

Once you decide where to stay in Bali, you can plan your trip. Bali is a busy airport and a central airport hub of Indonesia and has excellent connections throughout Asia, Australia and internationally.


Bali has one international airport, I Gusti Ngurah Rai Airport. If you’re coming from Australia, you’ll land here, and the leading airlines are Qantas, Garuda, Virgin, Jetstar, Batik and, to a lesser extent, Air Asia and Citilink—many national carriers from other countries like Thailand, Singapore, Dubai, Vietnam, China and Japan also fly directly to Bali.

Car rental

You’ll likely need to rent a car or, even better, a car with a personal driver to get the most from your Bali family holiday. You’ll want to explore all the temples, beaches, shopping areas, and villages. Public transport is not an option in Bali, so you’ll get a taxi or a Go-Jek for local trips to nearby restaurants, cafes, etc. For lengthy day excursions, the best option is to arrange a car and driver so you don’t have the headache of negotiating Bali traffic and near non-existent road rules.


Taxis are always a  good option in the main tourist areas of Seminyak, Canggu and Ubud to get from point A to B quickly and cheaply. The leading taxi brand is Blue Bird, but we suggest downloading the Go-Jek (the same as Uber) app and using this in case you can’t see any taxis. Go-Jek has motorscooters to beat the sometimes horrendous traffic jams or cars and mini-vans for larger groups.


You can always rent a scooter for your holiday, which is a very popular option, and there are scooter hire places all over Bali, especially in the built-up tourist areas. Rates start at about $10 daily for your basic scooter, which is all you need. For surfers, they can add board racks to the scooters for a small extra daily fee. Ensure you have an international licence and travel insurance if you rent a motor scooter.

Do we need a visa to travel to Bali?

Please check if you require a Visa on Arrival, as most countries will require a VOA or Visa On Arrival. Unfortunately for us Aussies, in April 2024, we have to pay USD 30 per person for a visa, which can be paid either at the airport or online, allowing us to stay up to 30 days in Bali. You can pay either cash or credit card at the airport or if you have IDr or Indonesian Rupiah. Once you arrive at the immigration terminal, you will see a Visa On Arrival sign, so all you have to do is queue up and pay – it’s as simple as that. After that, you proceed to immigration, collect your bags, and then you’re sweet. One super important point to note is that your passport has a minimum of 6 months until expiry. There is also a tourist tax on top of the VOA of $15  AUD per person that can be purchased online here.

Another thing to note is that you must complete an online customs declaration form before coming to Bali, which can be done online here.

To sum it up, there are 3 things to do:

  1. VOA
  2. Tourist tax
  3. Customs declaration
Are there discounts for your Bali villa holiday rentals?

We will inform you of the best rates and discounts for your Bali holiday villa. Because we manage so many villas exclusively, we always offer the most competitive market rates.

Most Bali villa specials are between 5% – 15%, and this will depend on the booking.

  • 0-14 days prior to check-in = 15% discount
  • 15-30 days prior to check-in =  10% discount
  • 31 – 45 days prior to check-in = 5% discount
  • advance bookings of more than 6 months =  10% discount
  • Travel industry rate (airline crew,  travel agents) = 10% discount
  • Kitas/Indonesian = 10% discount
  • 0-7 nights stay = 0% discount
  • 8-17 nights = 5 % discount
  • 18-30 nights =  10% discount
What type of holiday’s do your Bali villas cater for?

It’s amazing the variety of people we get making inquiries for our Bali villas.

They are either first-timers who have traditionally stayed in a hotel and are looking for something different or people who have previously stayed in a villa, love the experience and want to do it all again.

Most people who stay in a villa are fed up with the noise, crowds and impersonal service that come with staying in a large hotel and prefer an intimate holiday experience that only our Bali villas can provide. This can range from large groups of people wanting to holiday together in their own private space to families and couples wanting peace and quiet. We even have people looking to have their wedding in a private villa.

How do we book a Bali villa?

We have made this process as easy as possible for you. All you need to do is search for the Bali villa you want, fill out the booking form, which is located on the right-hand side of the villa page and hit the submit button. If there are other villas you would like to see if they are available, all you need to do is repeat this process. Upon confirmation that your villa is available, you must make a 50% deposit via credit card, bank transfer or EFT. Our credit card fees attract a 3.5% merchant processing fee. If you would like to pay via EFT, this can also be arranged. Please ask your dedicated reservation manager about this option.

We also have a chat feature on the website where you can speak to one of our reservation staff in Bali immediately to see if your villa is available.

A point to note here is that we have made our villa selection filter very easy when selecting the area you want to stay in. Also, please refer to our terms and conditions for renting a villa.

How quickly will I get a response to my inquiry?

Firstly, there will be a response that your email was sent. We will respond to your enquiry that day, if not within the hour. Our reservation team working full-time in Bali (7 days) is constantly taking villa reservations so that the response time will be reasonably quick. Alternatively, you can chat live with a consultant via the chat feature on our website. We make booking your Bali holiday as painless and stress-free as possible.

How can I change my booking?

Email back the member of our reservation team you have been dealing with, and they will help you. If there are any fees associated with this change or villa cancellation, we will let you know. Each villa will have different cancellation or change policies.

Are there any cancellation fees?

This will depend on the villa you have rented, and obviously, we will let you know if there are any cancellation fees. Please make sure that if you book one of our Bali Villas Legian, you read all the terms and conditions of the renting agreement before you pay the deposit.

Do I submit my credit card details online?

No, we will take your credit card details in a villa booking form we provide. This way your details are 100% safe and secure.

What happens when we arrive at the airport in Bali?

We keep your flight details, and depending on your chosen villa package, someone will be there to meet you at the airport. Arriving at Denpasar airport can be overwhelming for some people; it’s noisy and crowded, but our team will be there with adequate signage (with your name on it) for you to recognise. Don’t stress; we will find you.

Most of our villas come with free airport pick-up, but if this is not the case with your chosen villa, you will have to organise your own transport to the villa.

Most guests stay in our villas in Seminyak, Legian, Petitenget, Umalas, Oberoi or Canggu, and this is a quick taxi ride and costs no more than Rp400 000.

Upon arrival, a villa manager will greet you and show you around. In most cases, we will have someone at the airport – make sure you ask your reservation team member about this before you leave.

What type of extra services are provided by the Balinese villa staff?

Most of our Bali villas will have in-house maids, room cleaners, security staff, pool cleaners, and cooks that serve up delicious breakfasts and snacks for the kids & adults throughout the day. There are add-ons if you require them, like concierge, drivers, pool fences for children, in-house massage therapists, yoga teachers, and babysitters. You can even organise traditional Balinese dancers to come to your villa and perform.  If you feel that you will want any of these extras, please let us know well in advance. Most people want at least a driver on hand or someone to arrange a motor scooter for them so they can zip around. This can all be organised, but we do need advanced notice.

What happens if we have different parties arriving at different times and need airport transfers?

Speak with our reservation staff about this for advice on the terms related to your villa rental. Most include 1 pick up and drop off. If we need to do multiple trips this may incur an additional cost.

This is our first time to Bali, can you help organise tours, restaurants and local shopping trips?

This is probably what sets us apart from most villa booking websites. That is, we are able to provide this level of customer service. Most large travel booking websites will simply take your booking and that’s the end of the story. We are all about the customer journey and experience. We want you to have the best experience of your life in Bali and we are here to make sure we do our part at the very least. Anything you need, please ask us. We are here to help and be of service throughout your holiday.

We would love to have a personal chef cook for us at our villa? What are the costs?

Some of the villas we manage offer private chefs that are included in the daily rate. All you have to pay for is the food, drinks and groceries. If a chef is not included, a budget of around $25-50 should be added. This is all doable and can be organised. Our chefs can cook local Indonesian food as well as Western-style food. Many of our Bali villas are near delis, supermarkets, Indomaret, Circle K or 7/11’s, so you can stock up easily on all your provisions – NOTE: Bottled water or filtered clean water is supplied at all our villas.

Will drinking water and towels be provided for the villa guests?

Yes, we will provide safe bottled drinking water at the Villa. Tap water is not safe to drink. Don’t even use it to rinse your mouth when brushing your teeth – you will most likely pick up a stomach bug. Most restaurants use tap water to wash cutlery, but if you are concerned for the family or your guests, you can request that all villa cutlery, plates and glasses be washed using bottled water. Most villas will have a large water dispenser that uses fresh bottled water and has the option for boiled water. In addition, fresh, clean linens, bath and pool towels and basic toiletries will be provided at your Bali Villa.

Can you orgainse a pool fence for the Bali Villas?

This can be easily organised but like with anything else not included in the villa description on the website, make sure you request this. A cost of around $25 per day should be added to your villa rate. Arranging a pool fence for your holiday villa is highly recommended and the team at BVE is more than happy to help you with this.

Why book a villa in Bali instead of a hotel?

There are so many reasons for this that there is simply not enough space here. But following are our top 5 reasons why holidaying in a villa in Seminyak Bali beats a hotel hands down.

You have so much more space: most villas are the size of an average family home. Many of them are in fact bigger. This is seriously good news if you are travelling as a family or large group. They all have kitchens, dining rooms, TV areas and a private pool area. With all this space why on earth would you even consider a hotel. It’s a no brainer!

The privacy: If you want intimacy then you have to go the villa option. Try it out and you will see what I mean – it’s very private, secure, quiet and designed for maximum seclusion. Think romantic getaways, honeymoons, family holidays and villas are the perfect option.

It’s cheaper than a hotel: Put simply, private villas are way more easy on your wallet if you are in a group or family. You get to stay in total luxury at a fraction of the cost of a hotel.

Adult friendly: If you want to have an adults getaway and chill out by the pool with no screaming kids then a secluded villa is the answer. Imagine lazing by your pool in your beachfront villa with just you and your partner. Total bliss.

True Bali experience: You get to see a different more authentic side of Bali than you do not get in a hotel. Some of our villas are hidden away down alleyways on the beach near secluded rice fields. As soon as you exit your gate you can be mixing it up with the local villages and vendors. This is going to add to your holiday experience like nothing else.

The locals are really friendly and will greet you each morning with a warm, welcoming smile. You can stroll around the local area in safety and see traditional Balinese daily life going on right outside your villa. You cannot get this in a hotel.

Are the photos of your villas all real?

Yes they are and they are all 100% genuine. We can guarantee you that there will be no surprises when you arrive at your villa  – what you see, is what you get.

Can we extend our stay in your Bali villa if we like?

You most certainly can. You will have to speak to our reservation staff to see if the villa is available. If not, we can try to organise a similar villa for you.

Does the accommodation have reliable Wifi?

Yes they do and the Wifi in all of our villas is great with little or no downtime. If you find there is an issue with the Wifi or the speed, just get in touch with us and we can fix any issues or download times you may be experiencing.

Are your Villas in Seminyak close to the main shopping areas & restaurants?

Most of our Seminyak villa rentals are in the main tourist areas like  Seminyak, Oberoi, Petitenget, Batu Belig or Canggu, which means you are really close to the main shopping strip of Seminyak’s main thoroughfare, also known as Jalan Kayu Aya or Eat Street.  They are all within a short walk or taxi to the main restaurants and bars like Ku De Ta, Mama San, Happy Chappy, Merah Putih, Sardine, Mrs Sippy and Potato Head. You’ll find that most of the villas are conveniently located, so you are not stuck in traffic getting from place to place.

Does your Seminyak / Bali Villas cater for vegetarians?

Of course they do. Make sure you speak to our reservation team about your dietary requirements when you make your initial inquiry.

Can you organise weddings or parties in your holiday villas?

Yes we can. Some of our villas can accommodate up to 250+ guests.

Is the accommodation secure and safe?

Most villas will have a safe in the room where you can put your belongings, and many villas will have a security guard at night. If these are important to you make sure you are aware if your villa has a security guard or not.

Do you organise car or scooter hire?

Yes we do but make sure you let us know in advance. Also make sure you have the right insurance policies as well as an international drivers license. Always wear a helmut and proper protective footwear and clothing

I am a travel agent, can I book one of your Bali villas for my client?

Yes, we have a special discount for travel agents. Feel free to view our Travel agents page. We work with travel agents throughout Australia.

What are the best areas in Bali for kids / children?

This really depends on what you’re looking for on your Bali holiday. Seminyak is known for the beach and shopping while Canggu has great beaches and a fun water theme park called Finns Recreation Club. Kuta & Legian is also great as it has beaches plus there is the Waterbom Bali ( Asia’s premier water theme park). Bali is all about the beach and having fun with the kids. If you’re staying in a private pool villa then it really doesn’t matter what area your in as the kids will have loads of fun playing in the pool and generally speaking there are loads of restaurants and places to take the kids for a feed nearby.

I am not ready to confirm yet, can I inquire & place a hold on the villa?

Most certainly you can. You can make the villa inquiry and if it’s available we will hold it for your for 24 hours so you can discuss it with your family or friends. We do not require a credit card and there are no fees with this.

All you have to do is make the villa inquiry on the villa pages by filling out your details and one of our reservation team in Bali will get back to you ASAP (within 1 to 2 hours at most, if not sooner) !

Feel free to ask your villa consultant anything about the villa and things to see or do around the area – this is what separates us from the rest of the villa websites – it’s our customer service.

How do I confirm my villa booking if I'm happy to proceed?

You would have received an email from the villa consultant and this is your contact. Just let them know that your happy to proceed via email and we will send you all the payment instructions to secure your fabulous holiday villa.

When we book a tour will you pick us up & drop us back to our villa?

Yes we will. A bus will come, depending on the time of your tour and pick you up from your villa. We make it super easy for you!

Should we organise travel insurance?

You should always have travel insurance whenever you of overseas and in the case of Bali where you might be riding a scooter or surfing then travel insurance is a must. Please note that it’s imperative and vital that you get an international drivers licence if you intend to rent a scooter or drive a car in Bali. If you have an accident in some cases your insurance company will not cover you if you have an accident and you do not have an international drivers licence. Be aware of this as it’s super important!!

Also readHiring a motorbike in Bali, 10 must read tips